Made a Purchase but Didn't Get My Item

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  • Avatar
    Andrew Stuart

    You've made a purchase from Electronic Arts Inc. on Google Play.

    Order number: *****
    Order date: 9-Oct-2013 8:31:05 EDT AM
    Item Price
    $9.99 Pack (Heroes of Dragon Age)


    Order number: *****Order date: 9-Oct-2013 8:30:31 EDT AMItemPrice$9.99 Pack (Heroes of Dragon Age)



    Didn't receive gems from either of these. The first one gave me an error but still showed up in my E-mail as purchased. The second just froze on loading. Thank you for the help.


    -Odaus

  • Avatar
    Draxus

    Номер заказа: *****
    Дата заказа: 09.10.2013 20:05:53 MSK
    Название Цена
    $3.99 Pack (Heroes of Dragon Age)
    Вы сделали покупку у продавца Electronic Arts Nederland B.V. в Google Play.

    Номер заказа: *****
    Дата заказа: 09.10.2013 18:32:19 MSK
    Название Цена
    $1.99 Pack (Heroes of Dragon Age)

    Please help me with these two purchases, I haven't received any gems. Thank you.

  • Avatar
    CSR Nadigan

    Hi, Our apologies that you ran into trouble with your purchases. We'll be glad to investigate these and get you the gems that you purchased.

    If you haven't already done so, please put this info into a ticket and submit it from the game. Doing so provides us with the info on your account that we need in order to credit you your purchase.

    Looking forward to hearing from you and thanks for playing the game!

    - Hartigan

  • Avatar
    Peter Byberg
    Thank you.
    You've made a purchase from Electronic Arts Inc. on Google Play.

    Order number: *****
    Order date: 10-Oct-2013 9:20:48 EDT AM
    Item Price
    $9.99 Pack (Heroes of Dragon Age) $9.99
    Hello, I did not receive any of my gems and can`t use the in-app contact us form. Please help me! Thanks
  • Avatar
    Peter Byberg

    Tried it again and it did not work! Once I typed my message (to contact support from in-game) and minimize the keyboard, the whole message is gone. The same occurs for box to type my contact-e-mail address in. I am using an HTC One / M7.

     

    Is that an specific bug on the HTC One or does it just not work yet...

     

    Really start to annoy me that I spent already about 25$, but now I am not even playing anymore! - especially with an EA-Games Logo

     

    Such a disappointment

  • Avatar
    kriss0eve

    You've made a purchase from Electronic Arts Inc. on Google Play.

    Order number *****
    Data 15.10.2013 12:43:59 MSK

    НазваниеЦена

    Ultimate Pack (Heroes of Dragon Age)

    $1.99 Pack (Heroes of Dragon Age)

    Galaxy Note 3. Does not appear. Please help me. Thanks.

  • Avatar
    Alysia Rutland
    You've made a purchase from Electronic Arts Nederland B.V. on Google Play.

    Order number: *****
    Order date: 21/10/2013 6:44:28 AM
    Item Price
    $3.99 Pack (Heroes of Dragon Age) $4.49
    Total: $4.49
    (Includes GST of $0.41)

    The game regularly crashes/freezes after purchase in this screen but I have always received my gems until now. Using an Acer A500 ver 4.0.3

  • Avatar
    Владимир
    Оставил заявку примерно неделю назад как долго она будет расматриваться?
  • Avatar
    Владимир
    Может я ее не туда отправил?
  • Avatar
    Владимир

    Вы сделали покупку у продавца Electronic Arts Nederland B.V. в Google Play.

    Номер заказа: *****
    Дата заказа: 13.10.2013 0:31:46 KRAT
    Название Цена
    $9.99 Pack (Heroes of Dragon Age) 329,00 руб.
    Налог: 0,00 руб.
    Итого: 329,00 руб.
    Способ оплаты:
    Google Wallet Visa-*****

    После покупки игра зависла на этом экране кристалы так и не пришли и деньги не вернули.

  • Avatar
    Anton

    Вы сделали покупку у продавца Electronic Arts Nederland B.V. в Google Play.

     

    Номер заказа: *****

    Дата заказа: 21.10.2013 0:03:34 MSK

    Название Цена

    Ultimate Pack (Heroes of Dragon Age) 66,00 руб.

    Налог: 0,00 руб.

    Итого: 66,00 руб.

    Способ оплаты: 

     MasterCard-*****

  • Avatar
    Barmaglot
    Спасибо!
    Вы сделали покупку у продавца Electronic Arts Nederland B.V. в Google Play.
    Номер заказа: ***** Дата заказа: 21.10.2013 21:54:26 MSK
    Название Цена
    $9.99 Pack (Heroes of Dragon Age) 329,00 руб.
    Налог: 0,00 руб.

    Итого: 329,00 руб.

    Способ оплаты:
    Google Wallet

    Visa-*****

     

    Hello, I did not receive any of my gems

  • Avatar
    chan yung yuen
    謝謝。
    您在 Google Play 向 Electronic Arts Nederland B.V. 購買了商品。
    訂單號碼:*****
    訂單日期: 2013年10月24日 下午04時12分19秒
    商品 價格

    $19.99 Pack (Heroes of Dragon Age)

    Please help me , I haven't received any gems. Thank you.

    $158.00
  • Avatar
    Vasiliy Goryachev

    Hello!

    You've made a purchase from Electronic Arts Inc. on Google Play.

    Order number: *****
    Order date: 23.10.2013 12:14
    Item Price
    $9.99 Pack (Heroes of Dragon Age)

    Please help me , I haven't received any gems. Thank you.

  • Avatar
    Gabrielius

    № *****

    дата: 26.10.2013 10:35:28 MSK

    цена: $9.99 Pack (Heroes of Dragon Age) ((329,00 руб.))
    Samsung Galaxy Note 10.1

     

  • Avatar
    Flameth

    You've made a purchase from Electronic Arts Nederland B.V. on Google Play.

    Order number: *****
    Order date: 27 Oct 2013 07:19
    Item Price: $19.99 Pack (Heroes of Dragon Age)

  • Avatar
    Oksana Odrobynskaya
    Вы сделали покупку у продавца Electronic Arts Nederland B.V. в Google Play.

    Номер заказа: *****
    Дата заказа: 27.10.2013 10:40:49 MSK
    Название Цена
    Ultimate Pack (Heroes of Dragon Age)
    66,00 руб.
    Налог: 0,00 руб.
    Итого: 66,00 руб.
    Способ оплаты:
    Google Wallet Visa-*****
     - The type of device (phone/tablet) that the purchase was made on - HUAWEI ASCEND P6

     

    I didn't receive my package.

  • Avatar
    Oksana Odrobynskaya
    Вы сделали покупку у продавца Electronic Arts Nederland B.V. в Google Play.
    Номер заказа: *****
    Дата заказа: 27.10.2013 10:41:27 MSK
    Название Цена
    $9.99 Pack (Heroes of Dragon Age) 329,00 руб.
    Налог: 0,00 руб.
    Итого: 329,00 руб.
    Способ оплаты:
    Google Wallet Visa-*****

     - The type of device (phone/tablet) that the purchase was made on - HUAWEI ASCEND P6

    I didn'r receive my germs.

     

  • Avatar
    Oksana Odrobynskaya
    Вы сделали покупку у продавца Electronic Arts Nederland B.V. в Google Play.
    Номер заказа: *****
    Дата заказа: 27.10.2013 10:45:32 MSK
    Название Цена
    Ultimate Pack (Heroes of Dragon Age) 66,00 руб.
    Налог: 0,00 руб.
    Итого: 66,00 руб.
    Способ оплаты:
    Google Wallet Visa-*****
     - The type of device (phone/tablet) that the purchase was made on - HUAWEI ASCEND P6

     

    I didn't receive my package.

     

     

     

     

  • Avatar
    Oksana Odrobynskaya
    Вы сделали покупку у продавца Electronic Arts Nederland B.V. в Google Play.

    Номер заказа: *****
    Дата заказа: 27.10.2013 14:51:40 MSK
    Название Цена
    Ultimate Pack (Heroes of Dragon Age) 66,00 руб.
    Налог: 0,00 руб.
    Итого: 66,00 руб.
    Способ оплаты:
    Google Wallet Visa-*****

    - The type of device (phone/tablet) that the purchase was made on - HUAWEI ASCEND P6

     

    I didn't receive my package.

     Please help me. All these 4 purchase are mine.

    Thank you.

  • Avatar
    nobody

    Order number:*****
    Order date: 27th Oct 2013. 12:06:32 SGT
    Purchase USD $19.99

    this the details Of my purchase,do look into it... as I didn't receive my gems.

  • Avatar
    Billy Costa

    Спасибо!
    Вы сделали покупку у продавца Electronic Arts Nederland B.V. в Google Play.

    Номер заказа: *****
    Дата заказа: 28.10.2013 14:52:09 MSK
    Название Цена
    $3.99 Pack (Heroes of Dragon Age) 129,00 руб.
    Налог: 0,00 руб.
    Итого: 129,00 руб.
    Способ оплаты:
    Beeline 79671293820

  • Avatar
    charlie

    transaction number *****
    2013-10-29 pm12h28m04s
    $9.99
    Please help

  • Avatar
    Kris LoveDlpy
    Thank you.
    You've made a purchase from Electronic Arts Nederland B.V. on Google Play.

    Order number: *****
    Order date: Oct 30, 2013 8:02:34 AM SGT
    Item Price
    $9.99 Pack (Heroes of Dragon Age) $12.98
    Total: $12.98
    (Includes GST of $0.00)
    Payment method:
    Google Wallet Singtel SG 94566894
  • Avatar
    Arctic Force

    คุณสั่งซื้อจาก Electronic Arts Nederland B.V. บน Google Play

    หมายเลขใบสั่งซื้อ: *****
    วันที่สั่งซื้อ: 30 ต.ค. 2013 2 นาฬิกา 35 นาที
    รายการ ราคา
    $1.99 Pack (Heroes of Dragon Age) €1.79
    ภาษี: €0.00
    รวม: €1.7
    I pay for gem buy I can't see in game. Please,Help. Thank you.

  • Avatar
    Funt
    Вы сделали покупку у продавца Electronic Arts Nederland B.V. в Google Play.
    Номер заказа: *****
    Дата заказа: 30.10.2013 11:25:48 MSK
    Название Цена
    $19.99 Pack (Heroes of Dragon Age) 649,00 руб.
    Налог: 0,00 руб.
    Итого: 649,00 руб
  • Avatar
    Ethan

    Order number : *****
    Order date : Oct 28, 2013 12:32:08 AM SGT
    Item : Ultimate Pack (Heroes of Dragon Age)
    Price : $2.58
    I use Samsung Note 2 to purchase. PLS let me know as soon as possible. THX

  • Avatar
    tri m nguyen

    Greeting. I bought 4 epic characters and 231 diamonds but don not receive any items from my purchases. Here is my id purchases
    *****
    *****
    *****
    *****
    *****
    Please help me to get my items. Thank you

  • Avatar
    Vasiliy Goryachev

    Hello!!!

    Order number: *****
    Order date: 26.10.2013 22:29
    Item Price
    $19.99 Pack (Heroes of Dragon Age)

    Its not my first buy.
    Device: Sony Xperia Tablet

    still not receive gems!!!

  • Avatar
    Arctic Force

    คุณสั่งซื้อจาก Electronic Arts Nederland B.V. บน Google Play

     

    หมายเลขใบสั่งซื้อ: *****

    วันที่สั่งซื้อ: 31 ต.ค. 2013 4 นาฬิกา 29 นาที

    รายการ ราคา

    $1.99 Pack (Heroes of Dragon Age) €1.79

    ภาษี: €0.00

    รวม: €1.7

    Again this's second time!!!

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