When you have trouble connecting to the game or get a message saying that to check your internet, there are several steps to try resolving it:
If you have a weak or unstable network connection, this can keep the game from connecting. Try waiting until you have a more solid connection and then restart the game as described above.
Disconnect and and then re-connect to the network that you're trying to use. This can sometimes reset and clean up your connection.
Make sure that your device is not in Airplane mode. You can access this from your device Settings menu.
If you are connecting from school or work (or a similar location), there can be restrictions in place when connecting to certain sites and servers. In some cases, this can prevent the game from connecting when using that network. This can also be true if your device was issued through school or work. In either case, follow up with your IT Department to confirm.
Likewise, if you are connecting at home, check the status of your home network to ensure that it's working as it should.
If you are set up to connect via proxies, disable this option and connect without them. The proxy connection could be causing the problem.
If available on your device, disable the network connection that you aren't using - WiFi or data (3G, 4G, etc.) - from your Settings menu. This may improve performance on the active network connection.
- Start by force-closing the game and re-starting it. If you're not sure how to force-quit apps on your device, check the appropriate link for your device:
Please note that Jailbroken and Rooted devices are not fully supported, so we're limited in supporting them. If your problem persists after the above steps on such a device, please remove the customization or play on an unmodified device.