Heroes of Dragon Age Forum CSR Nadigan Updated October 29, 2016 21:13 Follow Got questions, concerns, suggestions, or want to talk about game aspects with fellow players? Check out the Heroes of Dragon Age forums: http://forums.capitalgames.com/forum/heroes-of-dragon-age Related articles Heroes of Dragon Age Wiki Contacting Support Feature Request: Account Reset General Crash and Freeze Troubleshooting Missing Account or Account was Reset Comments 33 comments Sort by Date Votes Demetri December 07, 2013 11:45 Ok guts here's whats happened, ive been playing this game for 3 days now, as a massive dragon age fan I've got pretty into it, so yeah I've spent a little bit of money on it I had from a recent bonus at work, I logged on today and for some reason it asked me to make a new account, I pressed cancel but yet it started a new account for me, what the hell, I'm more then a little pissed of to say the least, I was level 12 with a bad ass team now your telling me I lost that, someone please tell me there's a fix for this or I'm going to lose my shit, thank you 0 Permalink Demetri December 07, 2013 15:11 My issue has been fixed thanks 0 Permalink nowd December 07, 2013 16:30 I experienced the same issue this morning. Granted I've only started playing yesterday, I lost the epic hero I purchased via the $1.99 Ultimate Pack and all game progress. How did your issue get resolved, Demetri? I'm holding off requesting for a refund from the App Store until I'm certain that's the only route to go. 0 Permalink Demetri December 07, 2013 16:52 Hi nowd, I submitted a request a ticket listing my character Id and what happened, so basically my first post above but with a little more information on the matter, I asked for a roll back and when I got back from work I had my old teams back and the problem had been sorted, hope that helps :) 0 Permalink nowd December 07, 2013 20:05 Great info! Thanks man 0 Permalink Arturo Zarcilla Abrigo December 09, 2013 12:10 I fell inlove with game! Loved the feel to it and collecting heroes too but after playing for 2-3 days I couldn't log back in from my iPad mini. It's irritating because I've guiltily spent money on this game thinking I will never be tired of this game but I can't even log in! I tried using my iPhone 4S to log in but it keeps crashing!! Please help me!!?? 0 Permalink Arturo Zarcilla Abrigo December 09, 2013 12:10 I fell inlove with game! Loved the feel to it and collecting heroes too but after playing for 2-3 days I couldn't log back in from my iPad mini. It's irritating because I've guiltily spent money on this game thinking I will never be tired of this game but I can't even log in! I tried using my iPhone 4S to log in but it keeps crashing!! Please help me!!?? 0 Permalink Ibros December 09, 2013 17:38 If Support read this message - pleace help!I can not run the game after training chapter. Game freez in last training screen and I can not run the Settings menuMy google account - firstname.lastname@example.org. 0 Permalink Daniel-henry December 11, 2013 10:05 J'ai perdu tout mes personnages et le jeux m'as tout fait recommencer des le début, pouvez vous m'aider ? 0 Permalink Jparsley1990 December 13, 2013 05:19 Bought the $1.99 ultimate pack never received my epic card and every time I hit this "one Time only purchase" it tells me that I already purchased this it just hasn't downloaded yet ??? 0 Permalink Shane Desmond-Williams December 15, 2013 02:38 How do you add allies? My husband plays and we want to connect in the game. Is there any purpose to allies? Can you trade? 0 Permalink Heartwarder December 20, 2013 14:23 Has anyone tried running Heroes of Dragon Age on a 1st-Gen IPad? Mine meets all the requirements listed in the Itunes store, and it allows me to download the application, but when I run it it tells me that it's incompatible after the splash screen. I've sent in a support ticket, just wondering if anyone has some insight. 0 Permalink Macrocosm2121 December 20, 2013 21:09 I have had 2 support tickets open. Dec12 and 18th. No help from support. Anyone had luck? 0 Permalink Enrico Galve December 21, 2013 13:51 DA was doing well with my ipad mini after the latest update I CANNOT DO ANYMORE QUEST! What is wrong with you people can someone fix this? 0 Permalink Lance Rulau December 24, 2013 16:23 running latest version of iOS on ipad mini. latest update froze the screen at loading pic. similar problems for all ipad mini users. fix the fix. 0 Permalink Maria Lindroth December 24, 2013 22:47 So for some weeks now I am stuck on the same place in the game, I can't click on anything, and to send a ticket I must be able to click on that button and I can't. The game loads up and works until I am supposed to switch a character, and according to the game that is what I must do to move forward ,it doesn't matter what I do, it's completely impossible to play the game.. And I have tried it on different units. And as I said I can't write a ticket in game 0 Permalink Kynnen December 25, 2013 17:26 Demitri and nowd, when you receive that error message after you click cancel and it starts you over, all you have to do is close out of the game and hard close the App, then log back in to the game. Your old account should be back from the last server save point. 0 Permalink Richard Elliker December 25, 2013 23:33 I have 4 accepted of 35 potential allies, however the button to make ally request no longer appears when I have battled a player, I have NO pending requests and I have not had any requests to me, so I should be able to make 31requests surely???Why is this not working?Also what are allies for? As you don't use them when questing or in PvP battles so what's the point? 0 Permalink EisCafé Dolomiti December 26, 2013 17:23 Eu comprei o pacote wintersend que fiz que vem 12 herois e so veio um. Depois comprei 2 pacotes de campeão que vem 10 e so veio 9. No final de tanto jogar acaba sendo um vicio compramos os pacotes para igualar a outros jogadores e acabamos sendo roubados.vou procurar um advogado porque isso é roubo 0 Permalink Darkmore January 09, 2014 23:53 You guys should introduce a new pack for gold.. And there should be a daily login bonus. Some sort of daily goal even, for gems. 0 Permalink Andrey January 25, 2014 16:33 Hi, I can't complete first game trining course because of connection failure. That moment that you have to buy new unit, but the game took money and crystals and i didn't receive any units. And without buying them training don't let me to do anything. 0 Permalink Евгений Яковчук February 12, 2014 14:59 Hi,I just want to report you an issue in Heroes of Dragon Age.User is not able to start the game in case of frozen screen with strategy information which appear right after application was launched.Actually user have no possibility to press Ok or Skip buttons.Please let me know if you need more information on this.Best regards,Eugene 0 Permalink Don Roberts February 23, 2014 17:27 1st off great game, but with a few glitches that, well lets say if you were playing a board game you would get your ass beat for cheating. There is no way that I can have a team of heros that have a total base power of say 9000, and get my ass handed to me time and time again by teams of novices with no more than 2 and 3000 power without runes. Now I had no problem until I made an in game purchase, and now it seems the rules have changes . when my mages stun the opposite team is still able to move and attack, my quick hiters are slow qnd sometimes unresponsive with skipped turns, my built up epics are hitting like base browns 0 Permalink Don Roberts February 23, 2014 17:32 My question is once you make a purchase do you get slaughtered by every novic gamer until you purchase again, as I am getting pissed that all my hard hitting teams are being mutilated and skipped over only after I made a purchase. Its like everything else EA, get em hooked make em buy then slow em down to force another purchase. if this is how it is then I wont be playing anymore Capital games! 0 Permalink Aegapan March 10, 2014 16:00 I paid for gems and did not receive them. I want my money back. I regret downloading this game. 0 Permalink David Blum March 14, 2014 15:45 I have been able to get past the title screen since the iOS update loaded yesterday on my iPad. It goes through the opening cinema, checks for updates then freezes when I would normally see the Welcome back pop up. 0 Permalink David Blum March 14, 2014 15:46 I have not been able to get past the title screen since the iOS update loaded yesterday on my iPad. It goes through the opening cinema, checks for updates then freezes when I would normally see the Welcome back pop up. 0 Permalink Carl Ullery March 15, 2014 12:30 Seem like I been playing this game for a couple months already a Lvl 50, with a nice epic team, do a couple pvp matches and get my ass handed to me not once but a shit load of times by players that hasn't even hit Lvl 15 or 20. And if I play people at any Lvl I will loose more trophies if I lost, to them an rematch an wouldn't even gain a third back if I won? Right now I am loosing interest real fast because nothing is making seance here. 0 Permalink David Tausinger March 17, 2014 16:14 Hi, after updating iOS to 7.1 on my iPad the game freezes after "checking for updates". I notice another person also experienced this - can you please look into it? I've tried reinstalling the game, restarting the device. Thanks. 0 Permalink Reisbach March 20, 2014 15:28 I have the same issue with my iPad mini after update the iOS the game does not start anymore, are the any solution for that issue? Regards 0 Permalink 1 2 › » Article is closed for comments.