Customer Support is available during the following business hours:
|Monday||9:00 AM - 5:00 PM EDT|
|Tuesday||9:00 AM - 5:00 PM EDT|
|Wednesday||9:00 AM - 5:00 PM EDT|
|Thursday||9:00 AM - 5:00 PM EDT|
|Friday||9:00 AM - 5:00 PM EDT|
Our offices are closed on major US Holidays. Please allow 1-2 Business Days for your request to be processed. During times of major releases, ticket volumes may be higher than normal, and your patience is appreciated.
If you do not receive an automated confirmation email within 24 hours of submitting your request, please check your spam folders. Be sure to add firstname.lastname@example.org to your contacts list to avoid capture by email spam filters.
Please submit only one ticket per issue. If an issue has resolved, we kindly ask you to set the ticket to solved. You may check on the status of your ticket at any time here in our Help Center.
Please note that any requests that must be escalated to our Engineers may take up to 2 weeks to be resolved. We thank you for your patience and understanding as we work to resolve your issue.